Human Services WIOA Quality Assurance Manager

Job Description
We are seeking a diligent and detail-oriented Human Services WIOA Quality Assurance Manager to join our team. In this role, you will be responsible for ensuring the compliance and quality of our workforce programs, particularly those aligned with the Workforce Innovation and Opportunity Act (WIOA). Your duties will include managing internal tracking systems, conducting file and system maintenance reviews, assisting in the development and enforcement of quality assurance plans, and providing monitoring reports to senior management. Additionally, you will coordinate partner program meetings, conduct partner trainings, and develop and maintain standard operating procedures.
Manage and update internal tracking systems, including WORCS, DropBox, and SmartSheet.
Review case files to ensure compliance with contractual agreements.
Conduct file and system maintenance reviews for all WIOA programs and other City-funded projects.
Assist in the development, implementation, and enforcement of quality assurance plans.
Conduct quarterly reviews to ensure standard operating procedures are effectively delivered.
Recommend and implement corrective actions to ensure project success.
Provide monitoring reports and customer satisfaction results to senior management.
Prepare responses for City, State, and Federal monitoring reviews.
Coordinate partner program meetings and conduct partner trainings.
Develop and maintain Standard Operating Procedures.
Coordinate training activities to ensure staff are properly trained to implement project activities effectively.
Assist in managing follow-up calls to WIOA participants.
Participate in the development and maintenance of standard operating procedures.
Review and manage ITA and IWT contracts.
Other work-related duties as assigned.